FAQ

FREQUENTLY ASKED QUESTIONS

FAQ’s for Online Bill Payment System

The PLD Group is delighted to offer Online Bill payment services to our customers. The following are the most frequently asked questions regarding this program. Please read these FAQs – you may find your question has been previously answered before you need to call us. Don’t see your question listed? Call us at (877) 210-9377 so we may address your question personally and quickly.

Frequently Asked Questions (FAQ’s) for The PLD Group Online Bill Payment System

What is Online Bill Payment Service?

Online bill pay is an electronic payment service that allows you to set up a secure online account to make one-time or recurring bill payments. ... The source of funds for the payments is usually a credit card however, The PLD Group also offers SmartPay where your payment can be taken out of a checking account.

I don’t have an Online Bill Payment account. Why should I sign up/register?

With online access, you'll be able to:

View &/or pay your bill
Schedule automatic payments
View online payment activity
Switch to online e-statement delivery

I’m tired of getting paper bills. How do I sign up to receive my bill online?

When you register you will have the option to receive your future statements via our secure e presentation

How secure is my personal information and my bill payment?

Paying and receiving bills online is more secure than mailing paper checks All transactions are processed through a secure website and all data transactions are encrypted. Any personal information you enter (like your name, address, credit card number, etc.) will be used only for the particular one-time transaction and will not be saved on our system or shared for any other purpose.

Is there a fee associated with the online bill pay?

Viewing your account information (amount due, and last payment information) is free of charge. There is a small convenience fee associated with all credit card payments. SmartPay (payments are made using a checking account of your choice) is free – please call the office for more information if you are interested in SmartPay.

Once I made my payment online, can I cancel it?

Once your payment is processed online, the transaction can be canceled with a couple hours. The amount you selected to pay will be credited to your account within 24 hours.

What do I do if you have not received or credited my payment?

If you believe that you’ve made your payment and the credit is not reflected on your bill, please contact our Customer Support representative for assistance.

Can I schedule my payment in advance?

Yes! You have the option to make regular payments at selected times/dates.

What forms of payment can I use with online Bill Payment services?

Our credit card processing vendor (First American) enables us to accept both MasterCard, Visa, and American Express. While SmartPay is also available, it is not illustrated on the Online Bill Payment site, please call your Customer Support Representative for more information on SmartPay.

What do I do with the part of the printed bill stub that I used to mail back with my payment?

If you’ve made your payment online, we don’t need the stub. You may want to keep it for your own records. You may also attach your receipt to it.

As an alternative, you now have the option to receive your statements via e-statements, eliminating paper statements all together.

How do payments show up on my credit card statement?

Your online bill payment will appear on your credit card statement under the name of The PLD Group Inc.

I don’t see my question listed. What do I do now?

Don’t see your question listed? Give us a call at (877) 210-9377

Frequently Asked Questions (FAQ’s) for The PLD Group-SmartPay System

The PLD Group is delighted to offer SmartPayment services to our customers. The following are the most frequently asked questions regarding this program. Please read these FAQs – you may find your question has been previously answered before you need to call us. Don’t see your question listed? Call us at (877) 210-9377 so we may address your question personally and quickly.

What is SmartPay?

SmartPay is a payment option for our customers who prefer not to write a check to pay for their transactional printing. Each month, your payment will be automatically withdrawn from the bank account you have designated.

How will my bill be paid?

The PLD Group will create a draft (similar to a check) to be presented to your financial institution of the amount due. The bank will automatically deduct that amount from your checking account on the amount due by date shown on the lower right portion of your statement.

What is the difference between online bill payment and smartpay?

Online Bill Payment is usually for credit cards. SmartPay is for our customers who don’t wish to pay a credit card convenience fee by taking the payment out of a checking account.

How will I know how much my bill is?

You will receive your regular billing statement from The PLD Group Inc., showing the date and amount due.

What if i have a question about my bill?

Easy! Just call The PLD Group for any questions regarding your invoice. We will suspend payment(s) until your questions is satisfactory answered,

How can I be sure my bill has been paid?

Your payment will be listed on your monthly bank account statement, and your statement will show no previous balance.

An email will be sent to the email on file the day a draft has been prepared

Is there a fee for this service?

No! This service is complementary to our customers.

How do I add SmartPay to my account?

Signing up for SmartPay is as easy as 1-2-3!

1) Complete the SmartPay authorization form with all the information requested and attach a copy of a voided check (please do not sign the check).

2) Please return the form to us via fax at (760) 692-507 or email at: thepldgroup@thepldgroup.com. You can also mail to: The PLD Group Inc. 31-265 Reserve Dr. Thousand Palms CA 92276-6611.

3) If you need a new SmartPay form or require a replacement, please contact The PLD Group Inc. at (877) 210-9377.

When will the payment be withdrawn from my account?

Payments normally will be directly debited 5 days after the invoice has been sent. To request a specific date, please contact us so that we may do our best to meet your needs. If the scheduled date falls on a non-business day, the funds will be debited the following business day.

Will I continue to receive an invoice?

Yes, billing invoices are prepared and sent by the 10th day of the month for the previous month's charges. For our ‘once a month’ customers, invoices are prepared and sent the 15^th of the month.

What if my bank information changes?

Contact us at (877) 210-9277 to request a new SmartPay Authorization form. You can make any necessary changes and resubmit the form via our secure fax number at (760) 692-9507 or email the form to thepldgroup@thepldgroup.com

What if the funds are not available in my bank account on the due date?

If the first attempt for payment fails due to insufficient funds, our bank will make another attempt the next business day. If the second attempt for payment fails due to insufficient funds, we will notify you by telephone, email, or mail. Please note: there will be bank handling charges for each attempt to process.

How do I terminate the SmartPay option?

If you would like to terminate the SmartPay option, please call us at (877) 210-9377 or email us at thepldgroup@thepldgroup.com and request SmartPay discontinuance. Please allow five (5) business days for processing the termination from the date it is received. Requests that do not allow enough time for processing may have the next direct debit payment processed as originally scheduled.

I don’t see my question listed. What do I do now?

Don’t see your question listed? Give us a call at (877) 210-9377

Frequently Asked Questions (FAQ’s) for The PLD Group-e-statement presentment

The PLD Group is delighted to offer e-statement presentation services to our customers. The following are the most frequently asked questions regarding this program. Please read these FAQs – you may find your question has been previously answered before you need to call us. Don’t see your question listed? Call us at (877) 210-9377 so we may address your question personally and quickly.

What is E-statement presentation?

An e-Statement is an electronic version of your statements. You will receive an email when your statement is ready. You then log into a secure website to view your e-Statement. You have the option to save and/or print your statement. To our registered guests, you can also utilize the online bill payment system to pay your bill at the same time.

What are the benefits of switching to eStatements?

Access your statements 24 hours a day from anywhere you have internet access. Reduce the risk of mail fraud and identity theft that comes with paper delivery, get organized and reduce the clutter of paper statements. Help to protect the environment.

Are e-Statements secure?

With e-Statements, your personal information is protected on a secure server, and the information can only be accessed with the authorized Login ID and password. When you are ready to leave the secure site, always log out to end your session

Should I log out of e-Statements when I’m finished with my session?

Yes, when you are ready to leave the secure site, always click on the Log Out button to end your session.

How will I know when a new e-Statement is available?

We will send you an e-mail at the close of each statement cycle to let you know that your current statement is available. This will usually occur the day after your statement cycles.

If I sign up for e-Statements, will I still receive my paper statements?

We discontinue your paper statements when you switch to e-Statements. You can view, save, and print your e-Statements at any time, and they are legally the same as a paper version mailed by us. If you have additional needs, please contact us.

What if I want to cancel e-Statements and switch back to paper?

To resume receiving your paper statements in the mail, simply contact us.

Will I still be able to view my e-Statements if I close my account?

You will be able view your e-Statements for30 days after your account closes. We suggest that you either save your statements in a secure manner or print them for future reference.

Can I save and/or print my e-Statements?

Yes. Your e-Statements are stored on our secure server, but if you choose, you may print or download a copy to your own system.

Can you deliver electronic bills even if we don’t have paper bills printed?

Yes. We offer the e-billing service to all of our customers, regardless of whether you choose to generate paper bills.

I don’t see my question listed. What do I do now?

Don’t see your question listed? Give us a call at (877) 210-9377

End of FAQ’s

The PLD Group Inc. last edited 6/19/2018